Blue Triangle Recognized in the 2024 Gartner Magic Quadrant for Digital Experience Monitoring

Blue Triangle is Ranked Highest in Execution for Niche Players on the Gartner Magic Quadrant for Digital Experience Monitoring.

We're proud to be recognized in the inaugural 2024 Magic Quadrant for Digital Experience Monitoring by Gartner, an independent industry analyst firm.

The report noted several strength points, including:

• Customer scale: Blue Triangle clients include large enterprises, such as retailers, travel and healthcare companies, that have very high performance and availability demands on their customer-facing websites. Blue Triangle provides an easy-to-deploy, scalable and cost-effective solution that is able to meet these high-scale demands.
• Software development: Comparison and analysis of performance for different periods help DevOps/app developers check the impact of changes pre- and post-deployments, increasing agility and responsiveness in release cycles.
• Hybrid visibility: Blue Triangle's customer journey analysis provides insight into the common blind spot of hybrid apps that include both native apps and web apps, allowing IT operations teams visibility across these modern applications.

The Magic Quadrant for Digital Experience Monitoring research document is available here.

We believe our position in the Gartner Magic Quadrant is driven by our ability to:

• Show you exactly where customers are getting stuck,
• How much revenue it's costing you
• And what to fix first.

We go beyond traditional tools, pinpointing where customers encounter friction that directly impacts revenue. By revealing where friction is costing you the most, you can prioritize and resolve high-impact issues first, rescuing lost revenue and creating a frictionless, more profitable user experience.

Unlike APM and DX tools that focus on technical data, we combine performance metrics with business insights, helping teams understand the why behind declining conversions and customer drop-offs. With a clear link between site performance and revenue impact, business teams can make smarter, ROI-driven decisions.

"We’re honored to be recognized in the 2024 Gartner Magic Quadrant for digital experience monitoring. We believe this recognition reflects our commitment to delivering innovative solutions for product and business teams to quantify and maximize their revenue opportunities and create frictionless experiences for their users."
Lance Ullom, CEO of Blue Triangle.

Blue Triangle also ranked above all Niche Players in the Line of Business Owner Use Case in the Gartner Critical Capabilities for Digital Experience Monitoring.

The Critical Capabilities research is a companion to Gartner’s Magic Quadrant for Digital

Experience Monitoring Tools. This research differs from the Magic Quadrant by focusing less on overall vendor positioning in the market, and more on how each tool performs against the most important capabilities and use cases.

Blue Triangle rated well across most critical capabilities, achieving our highest ratings in real user monitoring and customer journey mapping.

Overall, this combination of critical capabilities means that it is particularly suited to business-centric stakeholders and use cases, such as line-of-business and application owners where it achieved its highest scores.

The Critical Capabilities for Digital Experience Monitoring research document is available here.

Real Results, Real Impact

Friction is a silent thief, stealing revenue and frustrating customers.

Blue Triangle is here to help our customers from over 150 enterprise brands, including Home Depot, Marriott, and Lululemon, reclaim lost revenue by showing precisely where consumers are getting stuck, how much it's costing them, and which areas to tackle first.

"Blue Triangle is the tool that has really helped focus every conversation we have around the customer experience and what we're doing to make that experience frictionless," said Derek Gominger, COO of Global eCommerce for Lenovo. 

Last year alone, we helped clients uncover $2.7 billion in lost revenue. Imagine adding this untapped revenue to your bottom line:

• $50 Million Recovered: One customer recovered over $50 million in one year.
• $13 for Every $1 Spent: On average, Blue Triangle delivers $13 in recaptured revenue for every dollar spent.

With Blue Triangle, you're not just fixing issues—you're maximizing every opportunity to turn customer visits into revenue, reduce friction, and build a loyal user base.

Ready to see how much friction we can quantify in your digital experiences? Book a demo to explore how our platform can empower your team to deliver a frictionless, revenue-driven digital experience.

Objectivity Disclaimer

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.