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Blue Triangle offers the only complete platform purpose-built for Continuous Experience Optimization powered by Business Outcomes

Chuck Moxley

Chuck Moxley

Chuck Moxley is an experienced marketing leader with a proven track record of developing innovative marketing programs for B2B SaaS companies and consumer brands. With over 25 years of experience, Chuck has co-founded three technology companies and co-authored the book "An Audience of One" on one-to-one marketing. He is a sought-after speaker on digital marketing, data ethics, and customer experience. He is passionate about how brands can build trust and loyalty by delivering frictionless digital experiences.

Frictionless Doesn’t Mean Mindless: How to Balance Convenience and Profitability

Ecommerce user experience Podcast
Chuck Moxley
Imagine a digital experience so smooth that it builds loyalty with every interaction. That’s the dream, right? But here’s the reality: making things too easy can actually hurt your business. When you optimize

Supercharge Your Digital Experience Analytics with Session Replay Integration

Product Announcements
Chuck Moxley
Ever wished you could instantly see exactly what your users experienced during a problematic session? Now you can. Blue Triangle's integration with leading session replay tools lets you bridge the gap between

How to Launch an E-Commerce Brand with No Data in a New Market

Chuck Moxley
Launching e-commerce for a legacy brand is never easy, but doing so without historical data and in a market with unique seasonal challenges adds an entirely new layer of complexity. In our latest episode of

Introducing the New and Improved Blue Triangle Portal Navigation

Product Announcements
Chuck Moxley
At Blue Triangle, we are always listening to our users and looking for ways to enhance their experience. That's why we're excited to introduce a major update to the Blue Triangle Portal: a refreshed

A Framework for Growth: Building High-Performing Digital Teams

Podcast
Chuck Moxley
How can companies focus on strategic growth and cultivate high-performing teams? During a recent episode of The Frictionless Experience, Nakul Goyal, Head of Growth at CARFAX, outlined a structured framework

Bridge the Gap Between Search Console and Performance Insights with Advanced Reports

Product Announcements
Chuck Moxley
When it comes to SEO and website performance, Core Web Vitals (CWV) and URL performance insights are essential in determining search rankings. Google prioritizes websites that offer a frictionless and

How True Classic Built a Thriving Customer Community That Drives Product Innovation and Boosts Conversions

Digital experience optimization Ecommerce Podcast
Chuck Moxley
True Classic has carved out a unique space for itself among direct-to-consumer (D2C) brands—not just as a provider of high-quality men's apparel but as a brand that leverages community to drive innovation and

Black Friday and Cyber Monday 2024: The Fastest and Slowest Websites

Holiday preparedness Ecommerce
Chuck Moxley
Holiday Shopping 2024: Black Friday and Cyber Monday Break Records, Mobile Takes the Lead, The Fastest and Slowest Websites While the holiday shopping season often feels like it begins earlier and earlier,

Introducing Launchpad and UX Improvements for Faster Insights

Product Announcements
Chuck Moxley
Introducing a More User-Friendly Portal: Usability and Simplicity at the Forefront We're excited to share some major updates that will enhance your experience in our portal, with a strong focus on usability,

Why the Best Digital Product Managers Are Always Wrong (and That's Okay)

Digital experience optimization user experience
Chuck Moxley
The best Digital Product Managers are wrong all the time. Controversial? Absolutely. True? Without a doubt. This counterintuitive statement gets at the heart of what makes exceptional digital product

Can Retailers Win Customers Over with Frictionless Checkout?

Digital experience optimization Conversion rate optimization user experience
Chuck Moxley
Retailers can’t win hearts by innovating the checkout experience, but companies can build an Amazon-like checkout that actually converts. Retailers often seek innovative ways to differentiate themselves. For

The Key to a Truly Personalized Experience Lies in Knowing Your Customers

Digital experience optimization Conversion rate optimization
Chuck Moxley
Personalization is no longer optional—it's a necessity. Brands everywhere claim to "know their customers," but how many truly understand them beyond mere demographics or generic personas? This question drives