Lance has an extensive background in technology and venture capital. From 1996 to 2000, Lance was employed at Telebanc Financial Corporation (TBFC), the first and largest online bank. After TBFC successfully merged with E*Trade, he held various senior positions at E*Trade. Lance has spent 18 years angel investing in the technology space and is a Principal at Blu Venture Investors, a venture capital investment company that supports early-stage entrepreneurs in the Mid-Atlantic Region. He also serves on the board of directors for several public and private organizations.
Global Head of Sales
Lance has 20+ years’ experience at companies including Wily Technology, CA, Azul, OPNET, Riverbed, and Aternity, helping customers and partners with IT infrastructure and network monitoring, IT transformations, end-user experience management, cloud adoption, and application performance monitoring.
Global Head of Marketing
Chuck is a marketing practitioner with more than 25 years of experience on both the brand and agency sides of marketing. Chuck has developed innovative marketing programs for dozens of brands, including Chick-fil-A, Lee Jeans, Subway, AT&T, Pepsi, Citgo, NFL, and Sears. He is one of the nation’s leading experts on the convergence of technology and marketing and frequently speaks at corporations, industry trade organizations, and universities on digital marketing, digital identity, and the ethical use of data and its impact on business and society. He is the co-author of the book An Audience of One, published in October by McGraw Hill.
Global Head of Customer Success
Shannan first joined the Customer Success field 20+ years ago and has overseen considerable changes in the industry, notably the transition of the classic Account Manager to Customer Success Manager role. A consultative customer advocate passionate about supporting, educating, and growing customers, she focuses on understanding key business and revenue drivers and aligning them with a frictionless customer experience.