A record-breaking $3.7B was spent online on Thanksgiving Day. That's up 28% from last year.
Traffic was up 40% from Wednesday for Blue Triangle’s retail customers.
Blue Triangle retail customer traffic: 11/21 – 11/22
But the uptick in traffic comes with a cost: more site outages and slower page speeds.
Fortunately, unlike last year, there were no major website outages on Thanksgiving. That said, many websites, including The North Face, Bebe, and 1-800PetMeds.com slowed down significantly on Thanksgiving.
In the retail environment, a website slow-down can make the difference between a won or lost sale. Marketing dollars spent getting people to a website are wasted when customers leave your site because of site speed issues.
The graph below from Blue Triangle’s Real User Monitoring demonstrates that a slower site can lead to a lower conversion rate:
This report is based on Home Page measurements run by Blue Triangle's Synthetic Monitoring.
See where the top 500 retailers stack up weekly: Access the Retail Industry Benchmarks
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