Chuck Moxley is an experienced marketing leader with a proven track record of developing innovative marketing programs for B2B SaaS companies and consumer brands. With over 25 years of experience, Chuck has co-founded three technology companies and co-authored the book "An Audience of One" on one-to-one marketing. He is a sought-after speaker on digital marketing, data ethics, and customer experience. He is passionate about how brands can build trust and loyalty by delivering frictionless digital experiences.
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In an era where customer experience (CX) can make or break a brand, why do many organizations struggle to deliver seamless and frictionless digital experiences? Despite widespread recognition of its
How to Adapt Digital Experiences for Mobile Devices
Delivering a great mobile experience for your users is no longer a nice-to-have — it's now table stakes for every brand. Not convinced? Consider these stats from Capital One Shopping Research: Smartphone
Using Experience Design to Optimize Your Website
Digital experience optimization
user experience
Blog
Digital Commerce
Podcast
Experience Design
Website Design
How to Use Experience Design to Achieve an Elevated Website Design in 7 Steps You’ve likely heard the phrase “function over form” when it comes to website design, right? Does this mean that beauty doesn’t
Building an Enterprise-Wide Reusable Design System
The ultimate guide to why and how to create a reusable UX design system In a recent episode of The Frictionless Experience podcast, our guest shared what was essentially a crash course in the concept of
Can Friction Serve a Positive Purpose?
Surprising ways adding Purposeful Friction to a digital experience can improve the user experience. And benefit your company as well. At Blue Triangle, we are passionate about helping brands create
Prioritizing Friction Points with the Most Potential to Move the Needle
Five ways to help your digital product teams focus efforts to remove user friction, prioritize new features and drive more revenue with A/B testing. Companies spend millions of dollars each year performing
How the Pandemic Forever Changed How Retail Brands Compete
Smart retailers have adapted to the "New Normal" by focusing on delivering frictionless digital customer experiences. How do retailers respond when a once-in-a-lifetime, unforeseen pandemic shuts down all
Why Digital Friction is a Big League Problem
Learn the fives steps to unify your team around driving costly-friction out of your digital experiences to improve conversions, revenue and customer loyalty. Have you ever watched a team of four-year-olds play
Why Earning Customer Trust is the First Step to Digital Success in B2B Purchases
Use these 5 principles to earn the right to transact and keep transacting through the customer's lifecycle. In today's digital-first world, people enjoy the freedom to transact with companies without going
How Herd Mentality Can Kill Innovation
To drive a better digital experience for your customers, stop imitating and start innovating Imitation is the sincerest form of flattery, right? Not when it leads to herd mentality in digital experiences,
5 Ways to Increase Conversion Rates from the Site Traffic You're Already Getting
You don't need more traffic. You need to do more with the traffic that you're getting. In today’s economic environment, CFOs are scrutinizing budgets more than ever. The upshot? Marketing, e-commerce, and