The Frictionless Experience: The podcast where we slay friction one episode at a time   Listen to the podcast

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Adam Wood

Adam Wood

As the content marketing manager and strategist for Blue Triangle, Adam's day is filled with content marketing activities, writing, and coffee. He graduated with an English and Business degree, which was more than just writing APA or MLA style papers. Adam has nearly a decade of experience in non-profit and corporate sectors, including healthcare, education, and eCommerce. Most recently, the payments and FinTech space before joining Blue Triangle, empowering performance-driven organizations to deliver frictionless digital experiences.

The Cost of Unresolved Friction in Your Customer's Journey

Running a business isn't just about pushing products or services out the door – it's about creating an experience. As you design your customer's journey, every digital or physical interaction is a chance to

Mastering the Art of Product Management to Remove Digital Friction

Podcast
“A great product manager has the brain of an engineer, the heart of a designer, and the speech of a diplomat,” says Deep Nishar, former VP of product and user experience at LinkedIn. On an episode of The

How Employee Experience Impacts Your Bottom Line and Customer Success

Podcast
As consumers ourselves, we recognize the value of a frictionless customer experience. And brands that deliver them are ones that we want to support and become loyal to. But the value of delivering a

A Disruptive Marketer and Data Punk's Take on Analytics and Design

Podcast
"Design is not just what it looks like and feels like. Design is how it works," said the legendary Steve Jobs. When it comes to design, the ultimate goal is to create a frictionless experience for the user,

Debunking 7 Myths About Website Speed and the User Experience

Website speed directly impacts the user experience and business outcomes, like search engine rankings, conversion rates, and revenue (research confirms it). When nearly 70% of consumers say page speed impacts

Strategic Design Thinking in the Phygital Age: An Interview with Paul Stonick

Podcast
In this interview, Paul Stonick, Vice President of SCADpro at the Savannah College of Art and Design, discusses the significance of design and aesthetics in creating data-oriented digital experiences. Listen

Interaction to Next Paint (INP): Does it Really Matter? Here's Everything You Need to Know

No one likes friction in their digital, physical, and phygital user experience, including Google. Core Web Vitals (CWV) have become key metrics for digital and business teams to track and improve site

Cyber Monday 2023: The Fastest and Slowest Retail Websites

Cyber Monday has proven itself to be the biggest shopping day this holiday season (and year) ringing in a record-setting $12.4 billion in online sales, up 9.6% from last year and surpassing initial

Black Friday 2023: The Fastest and Slowest Retail Websites

Every year, shoppers would eagerly line the blocks on Thanksgiving evening into Black Friday in anticipation of appealing, in-store only deals on the hottest goods. Think Arnold Schwarzenegger in Jingle All

Thanksgiving Day 2023: The Fastest and Slowest Retail Websites

On Thanksgiving Day, consumers gobble up more than turkey and pumpkin pie. They also feast on savory online promotions and discounts. Last year, online shoppers spent a record $5.29 billion on Thanksgiving

Optimize Speed and the Five Friction Forces for a Frictionless Experience

Podcast
Join us for an insightful discussion with Kenny Goldshvartz, a Digital Strategy and Solutions expert at Wyndham Hotels & Resorts, as we explore the importance of site speed optimizations for a frictionless

How a CSP Would Have Prevented 3 High-Profile Magecart Attacks

What do British Airways, Newegg, and Ticketmaster have in common? They were victims of cross-site scripting attacks that cost millions of dollars. Content Security Policies (CSPs) were created to mitigate a