.jpg)
Related Resources
The Expedia Form Field That Cost $12M: When Friction Hides in Plain Sight
Learn how hidden friction in customer experiences can cost millions, and why understanding actual customer behavior is crucial for optimizing conversions and revenue.
The Hidden Cost of Slow Loading Ads
New data reveals slow-loading advertisements are silently draining potential revenue from retail media networks – here's how to find and fix the friction.
The MVP Myth That's Breaking Product Teams: Why Product Bloat Happens and How to Fix It
How MVP culture leads to product bloat and how continuous measurement can fix it. Learn to prioritize viable features and avoid the trap of product bias.
How Samsara's Project WOW Reimagines CX Beyond Fixing What's Broken
Samsara's Project WOW elevates customer experience by creating extraordinary moments throughout the customer journey. Read more to learn how.
4 Surprising Truths About Employee Experience That Are Quietly Costing You Millions
Optimize employee experience (EX) to boost productivity and resilience. Discover how addressing digital friction can enhance business performance.
Blue Triangle Recognized in the 2025 Gartner Magic Quadrant for Digital Experience Monitoring
Blue Triangle recognized in the 2025 Gartner Magic Quadrant for DEM, highlighting its commitment to optimizing frictionless digital experience.
When AI Takes a Deep Dive Into Your Business (And Nails It Better Than You Expected)
Using Google's NotebookLM to create a podcast and vide about Blue Triangle's unique business value
The Hidden Threat Hurting Your Conversions: JavaScript Errors
Discover how hidden JavaScript errors can quietly damage user experience and conversions, and learn strategies for identifying and resolving these critical issues.
The Importance of Website Optimization Through INP, CLS, and LCP
Optimize your website's performance with INP, CLS, and LCP metrics to enhance user experience, boost SEO, and drive revenue growth.
Lessons from Lowe’s: Climbing the 5 Rungs of Customer Loyalty
Learn the 5 rungs of the customer loyalty ladder to achieve customer loyalty and spot and eliminate friction points in your digital customer journey.
Blue Triangle Enhances Mobile App Analytics: Smarter Insights Into User Intent and Context
Blue Triangle’s mobile app enhancements offer smarter insights into user intent and context, improving performance and conversion rates for retailers.
How Carhartt Uses Data-Driven UX to Predict Revenue Before Design
Carhartt leverages data-driven UX to predict revenue and optimize digital experiences. Discover their strategy of benchmarking, predictive modeling, and continuous improvement for maximizing business outcomes.
Clarity + Blue Triangle Integration: An Enhanced Way to Fix Digital Friction Faster
Enhance your digital optimization with the new Blue Triangle and Microsoft Clarity integration, enabling seamless identification and resolution of customer friction points faster and easier.
How to Build a CX Culture People Actually Want to Join
Learn how Microsoft builds a CX culture that employees are excited to join, driving commitment through connection, conviction, recognition, and fun. Discover their unique approach.
5 Lessons for Prioritizing and Proving CX Impact
Learn how Microsoft's Zehra Syeda-Sarwat balances urgency and patience in CX, using principles that apply to any organization aiming for long-term customer experience success.
Blue Triangle's Revenue Attribution Just Got an Upgrade: See What Really Drives Your Revenue
Discover how our enhanced Revenue Attribution tool helps eCommerce teams quickly identify and act on the true drivers behind revenue changes.
The 3 Types of Friction in Digital Experiences (and What You Need to Know About Them)
Understand the three types of friction in digital experiences—stopping, distracting, and purposeful—and learn how to manage them for optimal customer journeys.
6 Biggest Lessons About Friction from 50 Episodes of The Frictionless Experience
Discover the six key lessons from 50 episodes of The Frictionless Experience on how to effectively manage friction in digital journeys to boost trust, loyalty, and business outcomes.
The Purposeful Friction Paradox: Why the Best Financial Experiences Aren’t Always the Easiest
Discover how Ally Bank, Nationwide Financial, and Eventbrite use purposeful friction to enhance trust, security, and customer experience in financial services.
Don't Ship Your Org Chart: The Story Behind Ally Bank's One-App Transformation
Discover how Ally Bank unified six apps into one, prioritizing customer experience over internal structures, driving business results with cutting-edge technology.