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Blue Triangle offers the only complete platform purpose-built for Continuous Experience Optimization powered by Business Outcomes

The 5 Rungs How to Achieve Customer Loyalty
Ecommerce Digital Commerce Podcast
Chuck Moxley
Every great customer relationship starts at the bottom of a ladder. Each rung represents a step toward loyalty, but as Mike Shady explained in this episode of The Frictionless Experience, every step up also...
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Blue Triangle Enhances Mobile App Analytics: Smarter Insights Into User Intent and Context

Digital experience optimization user experience Product Announcements
Amir Rozenberg
The way people shop has changed forever. For millions, the smartphone is the new...

How Carhartt Uses Data-Driven UX to Predict Revenue Before Design

Conversion rate user experience Podcast
Chuck Moxley
When most people think of Carhartt, they picture rugged workwear built to last: a bib...

Clarity + Blue Triangle Integration: An Enhanced Way to Fix Digital Friction Faster

Product Announcements
Nick Paladino
Imagine watching a customer navigate your website. They pause over a form field, hesitate on a button, and then abandon the page. Every click, every scroll, every hesitation tells a story. But if you’re

How to Build a CX Culture People Actually Want to Join

user experience Podcast
Chuck Moxley
At Microsoft, customer experience (CX) isn’t just about smoothing digital interactions. It’s about creating a movement that employees are proud and even excited to join. When Nick Paladino and I sat down with

5 Lessons for Prioritizing and Proving CX Impact

user experience Podcast
Chuck Moxley
Customer experience leaders live in a paradox. On one hand, executives want proof that CX initiatives will deliver ROI. On the other hand, many of the most meaningful impacts such as loyalty, retention, and

Blue Triangle's Revenue Attribution Just Got an Upgrade: See What Really Drives Your Revenue

Product Announcements
Nick Paladino
Struggling to understand why revenue shifts week to week? Most teams can tell you when revenue changes but not why. Traditional analytics stop at surface-level KPIs, leaving you chasing hypotheses, marketing

The 3 Types of Friction in Digital Experiences (and What You Need to Know About Them)

Digital experience optimization user experience Podcast
Chuck Moxley
When we think about friction in customer journeys, the instinct is often to remove it everywhere. But not all friction is created equal. Some blocks destroy experiences, others simply distract, and some are

6 Biggest Lessons About Friction from 50 Episodes of The Frictionless Experience

Digital experience optimization Conversion rate Conversion rate optimization Ecommerce user experience Podcast
Chuck Moxley
After two years and 50 episodes of The Frictionless Experience, we have spoken with more than 40 guests: executives in UX, chief digital officers, marketers, technologists, and product leaders. Our mission

The Purposeful Friction Paradox: Why the Best Financial Experiences Aren’t Always the Easiest

user experience Podcast
Chuck Moxley
In an era where “frictionless” is a rallying cry for every digital team, it’s easy to forget that not all friction is bad. In fact, in financial services—where trust, security, and long-term relationships

Don't Ship Your Org Chart: The Story Behind Ally Bank's One-App Transformation

user experience Podcast
Chuck Moxley
"Magic happens at the intersection of differentiated customer experience, driving business results, using cutting-edge technology," said Sathish Muthukrishnan (Chief Information, Data, and Digital Officer at

How Do We Maintain Transformation Momentum Without a Crisis?

Podcast
Chuck Moxley
It's hard to believe it's been five years since we navigated a global pandemic and the basic rules of shopping were turned upside down. When Best Buy deployed curbside pickup across 1,000+ stores in 72 hours