The Frictionless Experience: The podcast where we slay friction one episode at a time   Listen to the podcast

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Blue Triangle offers the only complete platform purpose-built for Continuous Experience Optimization powered by Business Outcomes

Unlocking the Truth about Content Security Policy (CSP): Debunking 5 CSP Myths

JavaScript tags are constantly added to sites and apps by multiple teams. But over time, poor tag management can result in a dumping ground for outdated tags and daisy chaining tags. Unrestricted third-party

5 Tips to Improve Site Usability and Functionality for a Frictionless Experience

The success of any site or mobile app hinges on understanding the Five Friction Forces to drive conversions and grow customer loyalty. In an episode of The Frictionless Experience, our podcast for Friction

How the Healthcare Industry Benefits from Delivering a Frictionless Experience

When you think about a frictionless digital experience, what's the first thing that comes to mind? For many, the answer could be online shopping and eCommerce giants like Amazon, who undoubtedly set the bar

Five Friction Forces Impacting Your Customers' Digital Experiences

Understanding how these five forces affect customers transacting on your website or mobile app is critical to creating frictionless digital experiences that drive customer trust and loyalty. Did you know

How to Optimize the Online Retail Experience to Maximize Holiday Sales

The holiday season is one of the most pivotal times of the year for retailers and eCommerce businesses to secure customer loyalty. Are you ready to make the most of it? Black Friday and Cyber Monday (BFCM)

Why Every Shopper and Their Black Friday Experience Matters

Every year, like clockwork, shoppers would line the blocks on Thanksgiving Day, eagerly waiting for their favorite stores to open. Their bellies still stuffed with Thanksgiving turkey (or, if you’re like me,

On-Demand Webinar: How to Measure, Debug, and Improve Core Web Vitals

Are you constantly watching your Core Web Vitals and comparing your performance to competitors? It's easy to know what your scores are, but not why they're stagnant or how to fix the problem. Watch the

Is Amazon Prime Day the New Black Friday in July?

Amazon Prime Day, the annual shopping extravaganza exclusively for Prime members, has become a highly anticipated event for millions of online shoppers worldwide. While consumers take advantage of online

Cracks Emerging in Amazon's Digital Customer Experience

Amazon has undoubtedly revolutionized how we shop and experience eCommerce, especially since everyone and their grandmother started transacting more online. However, cracks in the once seamless façade of

Why CIOs Should Care About Employee Experience

Teams worldwide are challenged to do more with less. Despite rampant budget cuts, resource constraints, massive layoffs, and more, the pressure is cranked up to generate even greater profits and cash flow.

Blue Triangle and OpenFin Can Help You Resolve Friction and Boost ROI

Blue Triangle and OpenFin Partner to Help Teams Work Smarter, Faster, and More Effectively - Here's How. Many growing companies used to live by Meta (formerly Facebook) founder Mark Zuckerberg's now-famous

Revealing Hidden User Friction with Blue Triangle and Microsoft Clarity Integration

Session replay is often thought of as the last mile of customer journey analysis because it allows you to walk a mile in your users’ shoes to empathize with their experience so you can then make it better.